I’ve just managed to get on top of my inbox. It took quite a large chunk of time (I won’t say how many hours). I’ve responded to those ‘I’ll reply tomorrow’ flagged messages, the forgotten-about starred memos and the mass of unread (and now deleted) marketing messages. Although I feel pretty triumphant, I know it will be overflowing again by next week.

Email has become a large part of every professional’s daily routine – whether we like it or not. A mountain of 123.9 billion business emails whizz around the web every day, with the average professional sending and receiving 131 emails every 24 hours, according to a study by Radicati.

Email can be a powerful marketing channel when used correctly. An Adobe report has revealed engagement via email is still the most desirable form of communication between businesses.

Marketing automation has many advantages. But none of them are particularly easy to realise, not least because many marketers underestimate the upheaval required to make their MA systems do what they want.

Beware the common pitfalls, and learn to recognise when it might be time for a change of tack. Here are four telltale signs that something's gone wrong:

1. Your leads are being rejected

One of the main bullet points on the box your MA platform came in was: more effective lead management. Marketing automation means marketers are able to pass only the hottest leads over to sales, and myriad inter-departmental benefits cascade down from there. But this nirvana is far from automatic.

If sales are rejecting a large chunk of MA-approved leads, it’s very likely that the agreed definitions and scoring models in place are wrong. Yes, the system has spat them out and labelled them ‘ready to buy’ but that’s only because you’ve set the parameters by which it decides what’s what. It pays to regularly monitor the attributes of prospects that close and those that don’t. Subtle adjustments to lead scoring rules can make all the difference. 

2. You’ve got no time to think

Relatively few marketing departments are blessed with spare time. I’m yet to meet a marketer boasting about their super-manageable workload. But there is a difference between someone who’s busy and someone who’s run ragged. And misaligned MA set-ups can certainly create the latter.

A hell of a lot of work goes into setting up successful marketing automation campaigns; this shouldn’t be forgotten. But the trick to making sure it doesn’t leave you pulling your hair out is to focus down on key groups and key messages. It’s tempting to run before you can walk with MA, but baby steps – and a laser-sharp focus on which sections of your audience to target –  will help.